Refund & Return Policy

 

At Aso Signature, every garment is made-to-order with precision and care, based on the measurements and preferences you provide. Because of the custom nature of our products, we have a specific policy regarding returns and refunds.

 

What We Accept for Refund or Return

We will offer a refund, partial refund, or replacement only in the following situations:

• The wrong item was delivered (e.g., incorrect design or size not matching submitted measurements)

• The item arrived damaged due to packaging or shipping

• There is a clear manufacturing or workmanship defect

To be eligible, you must notify us within 7 days of receiving your item.

 

What We Don’t Accept for Refund

We cannot offer refunds or returns for:

• Garments that don’t fit due to inaccurate customer-submitted measurements

• Change of mind after the garment has been produced

• Wear and tear from use or washing

• Delays caused by customs or third-party couriers

 

Alteration Support

If your garment doesn't fit quite right but was made based on the measurements you submitted, we offer:

• Alteration support advice

• Optional paid alteration service (if available in your location)

• A discounted remake option in select cases

 

How to Request a Refund or Return

1. Email us at hello@asosignature.com within 7 days of delivery.

2. Include your order number, a clear description of the issue, and photos.

3. Our support team will respond within 48 hours.

4. If approved, you may be asked to return the item in original condition and packaging.

5. Refunds (where applicable) will be processed within 7–10 business days.

 

Please Note:

• Return shipping costs are the responsibility of the customer, except in cases of confirmed error or damage.

• Refunds will be made via the original payment method.

• Aso Signature reserves the right to deny refund requests that do not meet policy conditions.