Refund & Return Policy

 

Last Updated: 31/07/2026

At Aso Signature, every garment is made-to-order with precision and care, based on the measurements and preferences you provide. Because of the custom nature of our products, we have a specific policy regarding returns and refunds.

What We Accept for Refund or Return

We will offer a refund, partial refund, or replacement only in the following situations:

• The wrong item was delivered (e.g., incorrect design or size not matching submitted measurements)

• The item arrived damaged due to packaging or shipping

• There is a clear manufacturing or workmanship defect

To be eligible, you must notify us within 7 days of receiving your item.

What We Don't Accept for Refund

We cannot offer refunds or returns for:

• Garments that don't fit due to inaccurate customer-submitted measurements

• Change of mind after the garment has been produced

• Wear and tear from use or washing

• Delays caused by customs or third-party couriers

Alteration Support

If your garment doesn't fit quite right but was made based on the measurements you submitted, we offer:

• Alteration support advice

• Optional paid alteration service (if available in your location)

• A discounted remake option in select cases

How to Request a Refund or Return

• Email us at hello@asosignature.com within 7 days of delivery.

• Include your order number, a clear description of the issue, and photos.

• If approved, you may be asked to return the item in original condition and packaging.

• Refunds (where applicable) will be processed within 7–10 business days.

Please Note

• Return shipping costs are the responsibility of the customer, except in cases of confirmed error or damage.

• Aso Signature reserves the right to deny refund requests that do not meet policy conditions.